Frequently Asked Questions

If you’re wondering how it all works, this is a good place to start. We’ve answered the most common questions about our service, delivery, warranty and more.

Most e-waste comes from devices that still work or could be repaired. When you buy refurbished, you’re keeping tech in use longer, which means less waste, less mining, less shipping and fewer carbon emissions. It also reduces the need for imports into the islands.

We include a 90-day return-to-us warranty on all domestic purchases delivered in Jersey or Guernsey. For business devices, please get in touch to confirm what’s available. Batteries are covered for 30 days and guaranteed to hold at least one hour of charge.

Jersey Customers

  • Free Next Business-Day Delivery on orders over £100 (Order by 2:00 PM, Monday to Friday)
  • £10 Same-Day Delivery for orders under £100

Guernsey Customers

  • Free Island-Wide Delivery by post on all orders
  • £10 Delivery by post for orders under £100

Just get in touch with us to arrange returning an unused item within fourteen days of purchase.